We aim to dispatch all orders within 3 business day from when the order was placed. Please allow 2-3 business days to receive your shipping confirmation.
Due to high demand purchases may not be dispatched for 5 business days.
During the sales period, we try our best to have all orders dispatched on time. Due to high demand, we apologize in advance if any delays occur.
All orders are processed and fulfilled in our nearest warehouse. At busy times when a product is in high demand it can take up to 6-8 weeks for your order to arrive. If your product has not arrived after this period then do please get in touch with our customer service team. These timeframes are provided as a guide and can differ due to customs issues, special events, and circumstances.
For any further information on shipping times please feel free to submit a request with our customer support team in the FAQs section.
If there are any issues regarding the shipping of your order, please submit a request with our team in the support section. Please keep in mind that once your order has been dispatched, Cuddle Pups is not responsible for any losses or damages. We will assist you in recovering an item to the best of our abilities, however, will not provide a replacement or refund until the item is returned successfully or confirmation that the item is being returned can be provided.
CUSTOMS, TAXES, DUTIES, AND FEES
Crystal Quartz is not responsible for any import duties, taxes, customs fees, brokerage fees or any other charges issued by your local government. These charges are the responsibility of the recipient and the funds are received exclusively by your local government. Since these duties and taxes differ between different countries and states we are unable to provide an estimated cost. For further information, you will have to contact your local customs office. Shipping fees and taxes will not be refunded for packages that are refused due to VAT/duties.